Hosted IVR
SYKO meets it’s customers’ demands by creating the first Hosted IVR Platform in Romania
In telephony, interactive voice response, or IVR, is a computerised system that allows a person, typically a telephone caller, to select an option from a voice menu and otherwise interface with a computer system. Generally the system plays pre-recorded voice prompts to which the person presses a number on a telephone keypad to select the option chosen, or speaks simple answers such as “yes”, “no”, or numbers in answer to the voice prompts.
IVR Advantages:
- Lower Costs: Reduced labor and operating costs are among the primary benefits of IVR technology. The cost of processing a call with a live person typically ranges from 12RON to 21RON, but is far less than 3RON with IVR solutions.
- Higher Service Quality: Call responses are almost immediate with IVR and call holding costs are dramatically reduced (important for 0800 numbers where time spent on the line costs money). The proportion of IVR calls that are satisfactorily handled on the first call with no transfers or callbacks - known as “First/Final” - often exceed the performance of live agents.
- Greater Productivity & Speed of Delivery: By sending simple calls through an IVR system, your people are free to handle more complex calls, such as resolving complaints or up-selling new products and services.
With SYKO, your IVR solution requires no investment in software, hardware or any other technology. You need no dedicated personnel, have no maintenance or telecom costs, and no investment of any kind in infrastructure.
You pay only for the SYKO services and solutions you use.